NEW TEMPORARY CONDITIONS Emergency CORONAVIRUS

Notwithstanding all the previous conditions, due to the situation caused by COVID-19, the cancellation policy has undergone changes.
Stays with arrival until 30 June:
- For cancellations within 5 days of arrival, no penalty will be applied
- Under 5 days of arrival 30% of the amount will be retained, equal to the value of the deposit
- In case of cancellations on the same day or for no-shows, 100% of the penalty will be applied Reservations canceled due to the Coronavirus emergency, in compliance with the conditions listed above, will be refunded via a voucher of the same amount to the deposit paid as confirmation, which can be used for the 2020 or 2021 season at all resorts related to the group Vacanze col Cuore.

General information:

• the rates are for accommodation, per day, vat included;
• the rates do not include city tax;
• there aren’t allowed reimbursements for early departures;
• domestic animals  of small size are allowed in some accommodations, upon request with a supplement.The animals are not allowed in the restaurant, pool and toilets. The presence of animals must be reported at the time of bookings and on arrival.Upon check-in the animals must have a sanitary record with vaccinations to present to the staff.

Services always included in the price:

• sheets
• towels
• bed made upon arrival
• sheets change every 7 days
• booking fee
• final cleaning
• welcome set

Glamping Services accessible:
from the opening until the closing

• free wi-fi in public areas
• Spotty Mini Club
• Animation
• Rastaurant / Bar
• Markt
• Pool        
   

Extra services:

• dog: from €1 to €5 per day, depending on the period of season;
• second car/second bike: from €4 till €8 per day, depending on the period of season;
• high chair: €6,00 per stay;
• baby bath: €6,00 per stay;
• baby bed: €8,00 per stay;
• baby kit complete: €16,00 per stay.

Check-in:
all accommodations are available from 4pm.

Check-out:
the accommodations must be left between 9 and 10am.

Method of payment:
Maestro, Mastercard, Visa, cash. We do not accept cheques.

Booking conditions: 
deposit 30% or credit card as a guarantee. Balance on arrival.

Cancellation policy:

• cancellations up to 60 days prior arrival the refund will get the 100% of the deposit paid;
• cancellations between 59 and 30 days prior arrival the refund will get the 50% of the deposit paid;
• cancellations done with 29 days or less prior arrival any refund will be applied;
• in case of early departure the total amount of the reservation will be charged.